What is Autrella’s Mailing Address?

Autrella Assurance Inc. P.O. Box 322 Naples, FL 34106
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What are Autrella’s business hours?

Autrella is open 7am to 7pm CST Monday through Friday, 7am to 3:30pm CST Saturday, and we are closed on Sundays. Contact our support team at support@autrella.com or call +1 (833) 428-8735 during business hours for assistance. For urgent claims needs, you can email claims@autrella.com or visit https://www.autrella.com/start-a-claim/ at any time.
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How do I contact Autrella?

You can reach us through several channels depending on your need: • General Support: support@autrella.com | +1 (833) 428-8735 • Claims: claims@autrella.com | https://www.autrella.com/start-a-claim/ • Payments: payments@autrella.com • Sales & Dealer Inquiries: sales@autrella.com
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How do I find a dealer that offers Autrella plans?

Contact us at sales@autrella.com or call +1 (833) 428-8735 and we’ll help connect you with an authorized dealer in your area.
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How do I become an authorized Autrella dealer?

If you’re interested in becoming an Autrella dealer partner, contact our sales team at sales@autrella.com or call +1 (833) 428-8735. We’ll provide information about our dealer program, product offerings, and onboarding process.
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What is the cancellation and refund policy?

All Autrella service contracts are cancellable for a full refund, less any claims paid, within 60 days of purchase. After 60 days, a cancellation fee would be applied and your refund would be pro-rated for time. All paid claims would also be deducted from any refund due. Please refer to your specific contract’s Cancellation terms
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When does my coverage start and end?

Coverage begins on the contract effective date, subject to any applicable waiting period (e.g., 30 days/300 miles for Powersports). Your plan expires at the end of the term selected at purchase. All Autrella plans are unlimited mileage and expire by time, transfer of ownership, exhaustion of benefits, or cancellation.
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How do I check the status of my plan or contract?

Contact our support team at support@autrella.com or call +1 (833) 428-8735 with your contract number to check the status of your plan.
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Can I transfer my plan to a new owner?

Yes, most Autrella plans can be transferred to a new owner for a small transfer fee, provided the transfer is requested within 15 days of the vehicle’s sale. You can contact your selling dealer or Autrella at support@autrella.com to initiate a contract transfer. Please refer to your contract for specific transfer options and procedure.
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What payment methods are accepted?

Payment methods and terms are arranged through your purchasing dealer at the time of sale. If you have a current payment plan on an Autrella or DESP plan, you may arrange payments with a credit or debit card. For specific questions about existing payment arrangements, email payments@autrella.com.
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