Cancelling Your Coverage

You may cancel your Extended Service Agreement under certain conditions. Here’s how it works: 📬 How to Cancel To request a cancellation, submit a written request to the Selling Dealer and include the following: Your Extended Service Agreement number Your Vehicle Identification Number (VIN) Your vehicle’s current mileage Your vehicle’s make and model ⏳ When
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Understanding Your Motorcycle Coverage

Your policy contract describes your coverage, its limits, and the vehicle the policy covers. This article is meant to help you better understand your contract and answer any questions you may have regarding your contract. This article applies to Autrella and Discount ESP policy holders, regardless of the type of vehicle that’s being covered. Coverage
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Transferring Your Motorcycle Coverage

If you sell your vehicle, your Extended Service Agreement does not automatically transfer to the new owner. Here’s what you need to know: 📌 What Happens When You Sell the Vehicle? This Agreement terminates upon sale unless: You cancel it (see cancellation terms), or You apply for a transfer to the new owner within 15
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Transferring Your Auto Coverage

If you sell your vehicle, your Extended Service Agreement does not automatically transfer to the new owner. Here’s what you need to know: 📌 What Happens When You Sell the Vehicle? This Agreement terminates upon sale unless: You cancel it (see cancellation terms), or You apply for a transfer to the new owner within 15
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Understanding Your Contract

Your policy contract describes your coverage, its limits, and the vehicle the policy covers. This article is meant to help you better understand your contract and answer any questions you may have regarding your contract. This article applies to Autrella and Discount ESP policy holders, regardless of the type of vehicle that’s being covered. Coverage
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Submitting Payment for Pending Contracts

After selling a contract(s), they will be given the status of “Pending Not-Funded”. They’ll remain in this status until a payment is submitted for the contract(s). There are multiple ways for a dealer to submit payment for their contracts. The payment methods we accept are: ACH payment through our dealer portal, PCMI. Mailing a check
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Requesting a Claim Payment

To request a claim payment from Autrella you can visit our websites claim payment request page https://www.autrella.com/request-payment.   Information We’ll Need You will be required to provide a claim number to request a payment. If you need help finding your claim number, please email our claims department at claims@autrella.com, or use our live chat to speak to
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Filing a Claim with Autrella

We make the claims process as frictionless as possible and give multiple ways to file a claim, whether you’re a shop or a covered individual. Starting the claim To start a claim, you can visit https://autrella.com/start-a-claim. You will be able to select whether you are a shop, or an individual policyholder.   For Shops If
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