Guidance on filing claims for shops, dealerships, and individuals
Does my plan include rental, towing, or lodging benefits?
Friday, June 19 2026
Yes. Autrella Powersports plans include rental reimbursement up to $350 (35/day), towing up to $100, and lodging up to $300 ($100/day). Autrella LUX plans include rental reimbursement up to 35/day, 5-day max, not to exceed $175, towing up to $100, and lodging up to $300 ($100/day). Benefits are subject to contract terms.
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Can I use any repair shop for my claim?
Friday, June 19 2026
Claims must be initiated through a licensed repair facility. If you are within 40 miles of your selling dealer, you will need to return to that selling dealer to have repairs performed. The repair shop will contact Autrella to obtain prior authorization before beginning work. For Powersports Performance Plus plans, certain modifications must be performed
What is my deductible?
Friday, June 19 2026
For Autrella Powersports dealer plans, the standard deductible is $50 per visit. For Autrella LUX plans, deductible options are $250, $500, or $1,000 per visit, depending on the option selected at the time of purchase. Please refer to your contract for the specific deductible information applicable to your coverage.
Is there a waiting period before I can file a claim?
Friday, June 19 2026
For Autrella Powersports VSC plans, there is a 30-day and 300-mile claims hold period from the contract effective date before claims can be filed. Autrella LUX VSC plans are effective from the date of sale. Although this coverage is effective immediately, issues deemed pre-existing are excluded from coverage. Please refer to your contract for the
How long does it take to process a claim?
Friday, June 19 2026
Processing time can vary depending on different factors. Claims submitted after hours or during peak claims volume periods may experience delays. Typically claims are processed within 24 hours after all required documentation is received. Many claims are reviewed and a decision is provided in less than an hour after submission. Complex claims involving inspections may
What information do I need to file a claim?
Friday, June 19 2026
To file a claim, you’ll need your contract number, the current mileage on your vehicle, a description of the mechanical issue, and the name and contact information of the repair facility. Your servicing dealer will work directly with our claims team to obtain repair authorization.
Requesting a Claim Payment
Tuesday, February 17 2026
To request a claim payment from Autrella, visit the claim payment request page on Autrella’s website. You will need to provide your claim number to begin the request. If you need help finding your claim number, you can email the claims department at claims@autrella.com or use live chat to speak with a representative. Once your
How do I file a claim?
Tuesday, February 17 2026
To file a claim, the contract holder or the repair facility can visit our online portal at: www.autrella.com/start-a-claim/. Claims can also be submitted via email at claims@autrella.com. The contract holder or the repair facility would need to provide the contract or VIN number, repair estimate, current mileage, and a description of the issue. The claim
