What does the Stock plan cover?
Friday, June 19 2026
The Stock plan covers major mechanical components on factory-condition vehicles, including engine, transmission, steering, suspension, fuel system, primary drive, brake system, and electrical system components. See your contract for the complete covered components list.
- Published in Coverage & Plans, Support
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What are the Autrella Powersports coverage tiers?
Friday, June 19 2026
Autrella Powersports offers three levels of coverage: Stock (for factory-condition vehicles), Modified Vehicle (for vehicles with aftermarket modifications), and Performance Plus (our most comprehensive coverage for aftermarket performance upgrades). All plans are unlimited mileage and expire by time only.
- Published in Coverage & Plans, Support
What types of vehicles does Autrella cover?
Friday, June 19 2026
Autrella currently offers extended service plans, tire and wheel, pre-paid maintenance, lifetime battery coverage, GAP, and appearance protection for most motorcycles, dirt bikes, ATVs, UTVs, personal watercraft, RVs, golf carts, trailers, and marine outboard engines. Autrella LUX offers vehicle service contracts for luxury and exotic automobiles.
- Published in Coverage & Plans, Support
Does my plan include rental, towing, or lodging benefits?
Friday, June 19 2026
Yes. Autrella Powersports plans include rental reimbursement up to $350 (35/day), towing up to $100, and lodging up to $300 ($100/day). Autrella LUX plans include rental reimbursement up to 35/day, 5-day max, not to exceed $175, towing up to $100, and lodging up to $300 ($100/day). Benefits are subject to contract terms.
Can I use any repair shop for my claim?
Friday, June 19 2026
Claims must be initiated through a licensed repair facility. If you are within 40 miles of your selling dealer, you will need to return to that selling dealer to have repairs performed. The repair shop will contact Autrella to obtain prior authorization before beginning work. For Powersports Performance Plus plans, certain modifications must be performed
What is my deductible?
Friday, June 19 2026
For Autrella Powersports dealer plans, the standard deductible is $50 per visit. For Autrella LUX plans, deductible options are $250, $500, or $1,000 per visit, depending on the option selected at the time of purchase. Please refer to your contract for the specific deductible information applicable to your coverage.
Is there a waiting period before I can file a claim?
Friday, June 19 2026
For Autrella Powersports VSC plans, there is a 30-day and 300-mile claims hold period from the contract effective date before claims can be filed. Autrella LUX VSC plans are effective from the date of sale. Although this coverage is effective immediately, issues deemed pre-existing are excluded from coverage. Please refer to your contract for the
How long does it take to process a claim?
Friday, June 19 2026
Processing time can vary depending on different factors. Claims submitted after hours or during peak claims volume periods may experience delays. Typically claims are processed within 24 hours after all required documentation is received. Many claims are reviewed and a decision is provided in less than an hour after submission. Complex claims involving inspections may
What information do I need to file a claim?
Friday, June 19 2026
To file a claim, you’ll need your contract number, the current mileage on your vehicle, a description of the mechanical issue, and the name and contact information of the repair facility. Your servicing dealer will work directly with our claims team to obtain repair authorization.
How do I cancel my plan?
Friday, February 20 2026
To cancel your Autrella plan, contact your selling dealer. If your selling dealer is no longer in business, contact our team at cancellations@autrella.com or call +1 (833) 428-8735. Provide your contract number and reason for cancellation, and our team will guide you through the process.
- Published in Cancellations, Support
