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Understanding Your Motorcycle Coverage

Friday, February 20 2026 by Autrella Team
Your policy contract explains your coverage, coverage limits, and the vehicle protected under the policy. This article applies to Autrella and Discount ESP policy holders and helps explain what your contract includes. Your coverage information section lists the plan you purchased and any optional coverages added. If a covered repair is needed before the agreement
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  • Published in Motorcycle Coverage, Support
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Transferring Your Motorcycle Coverage

Friday, February 20 2026 by Autrella Team
Your Extended Service Agreement does not automatically transfer when you sell your vehicle and will terminate upon sale unless you cancel it or apply to transfer it to the new owner within 15 days. To request a transfer, you must submit a written request to the Selling Dealer that includes the $50 transfer fee, your
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  • Published in Motorcycle Coverage, Support
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Transferring Your Auto Coverage

Friday, February 20 2026 by Autrella Team
Your Extended Service Agreement does not automatically transfer when you sell your vehicle and will end at the time of sale unless you cancel it or apply to transfer it to the new owner within 15 days. To request a transfer, you must submit a written request to the Selling Dealer that includes the $50
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  • Published in Automotive Coverage, Support
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Understanding Your Contract

Friday, February 20 2026 by Autrella Team
Your policy contract explains your coverage, coverage limits, covered vehicle, plan type, optional coverages, exclusions, and maintenance responsibilities. This article applies to Autrella and Discount ESP policy holders and is intended to help you better understand how your contract works. The coverage information section of your contract identifies the plan you purchased and the specific
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  • Published in Automotive Coverage, Support
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Requesting a Claim Payment

Tuesday, February 17 2026 by Autrella Team
To request a claim payment from Autrella, visit the claim payment request page on Autrella’s website. You will need to provide your claim number to begin the request. If you need help finding your claim number, you can email the claims department at claims@autrella.com or use live chat to speak with a representative. Once your
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  • Published in Claims, Support
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How do I file a claim?

Tuesday, February 17 2026 by Autrella Team
To file a claim, the contract holder or the repair facility can visit our online portal at: www.autrella.com/start-a-claim/. Claims can also be submitted via email at claims@autrella.com. The contract holder or the repair facility would need to provide the contract or VIN number, repair estimate, current mileage, and a description of the issue. The claim
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  • Published in Claims, Support
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