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Yes. Autrella Powersports plans include rental reimbursement up to $350 (35/day), towing up to $100, and lodging up to $300 ($100/day). Autrella LUX plans include rental reimbursement up to 35/day, 5-day max, not to exceed $175, towing up to $100, and lodging up to $300 ($100/day). Benefits are subject to contract terms.
Claims must be initiated through a licensed repair facility. If you are within 40 miles of your selling dealer, you will need to return to that selling dealer to have repairs performed. The repair shop will contact Autrella to obtain prior authorization before beginning work. For Powersports Performance Plus plans, certain modifications must be performed by an approved vendor.
For Autrella Powersports dealer plans, the standard deductible is $50 per visit. For Autrella LUX plans, deductible options are $250, $500, or $1,000 per visit, depending on the option selected at the time of purchase. Please refer to your contract for the specific deductible information applicable to your coverage.
For Autrella Powersports VSC plans, there is a 30-day and 300-mile claims hold period from the contract effective date before claims can be filed. Autrella LUX VSC plans are effective from the date of sale. Although this coverage is effective immediately, issues deemed pre-existing are excluded from coverage. Please refer to your contract for the specific waiting period applicable to your coverage.
Processing time can vary depending on different factors. Claims submitted after hours or during peak claims volume periods may experience delays. Typically claims are processed within 24 hours after all required documentation is received. Many claims are reviewed and a decision is provided in less than an hour after submission. Complex claims involving inspections may take additional time. Your repair facility will be notified once the claim is approved. We can provide an update on your claim by emailing claims@autrella.com or calling us at 844-778-9175.
To file a claim, you’ll need your contract number, the current mileage on your vehicle, a description of the mechanical issue, and the name and contact information of the repair facility. Your servicing dealer will work directly with our claims team to obtain repair authorization.
To request a claim payment from Autrella, visit the claim payment request page on Autrella’s website. You will need to provide your claim number to begin the request. If you need help finding your claim number, you can email the claims department at claims@autrella.com or use live chat to speak with a representative. Once your claim number is verified, you will be asked to provide the final repair order or invoice along with the final repair cost. After your request is submitted, an Autrella representative will contact you if any additional information or clarification is needed.
To file a claim, the contract holder or the repair facility can visit our online portal at: www.autrella.com/start-a-claim/. Claims can also be submitted via email at claims@autrella.com. The contract holder or the repair facility would need to provide the contract or VIN number, repair estimate, current mileage, and a description of the issue. The claim must be submitted to initiate the repair authorization process before work is performed to ensure coverage.
Autrella Powersports plans are valid in all 50 U.S. states, Canada, and Puerto Rico. Check your specific contract for geographic coverage details.
No. All Autrella service plans — both Powersports and LUX — are unlimited mileage. Plans expire by time only, based on the term selected at purchase.
For Autrella Powersports, vehicles must generally be under 20 model years old and under 100,000 miles at the time of enrollment. This varies depending on vehicle type and age. For Autrella Lux, plans are generally available for applicable vehicle less than 12 model years old and under 60,000 miles. Eligibility is determined at the point of sale through an authorized dealer. Speak with your selling dealer regarding eligibility requirements.
Non-covered items vary by plan but commonly include pre-existing conditions, damage from misuse or neglect, cosmetic damage, workmanship issues, routine maintenance items (oil changes, filters, brake pads), non-factory-installed electronics, and wear-and-tear items like clutch components and final drive chains or belts. Refer to your specific contract for the complete list of exclusions.
Autrella LUX offers three plans: Plan P (Powertrain) covering essential drivetrain components, Plan A (Stated) covering a broader list of named components, and Plan B (Exclusionary) providing the most comprehensive coverage by listing only what is not covered. All LUX plans are unlimited mileage and available for up to 4 years.
Performance Plus is Autrella’s most comprehensive powersports plan. This plan allows for performance aftermarket powertrain and suspension upgrades to be covered alongside the rest of the OEM parts of your Harley-Davidson or Indian motorcycle. Coverage extends to aftermarket engine, transmission, suspension, fuel system, primary drive, and electrical system components. Modifications must be performed by an approved shop or builder and consist of components from vendors approved for this program. See your contract, selling dealer, or contact us at support@autrella.com with any questions regarding this coverage.
The Modified Vehicle plan extends coverage to vehicles with aftermarket parts and modifications that would normally “flag” or impact the coverage on your vital powertrain components. It covers the same core mechanical systems as the Stock plan, but allows for the installation and use of aftermarket tuners, exhaust, intakes, trailer hitches, and more. Those aftermarket components are not covered by this level of coverage, but do not impact coverage on the rest of the vehicle. All other contract terms and conditions still apply.
The Stock plan covers major mechanical components on factory-condition vehicles, including engine, transmission, steering, suspension, fuel system, primary drive, brake system, and electrical system components. See your contract for the complete covered components list.
Autrella Powersports offers three levels of coverage: Stock (for factory-condition vehicles), Modified Vehicle (for vehicles with aftermarket modifications), and Performance Plus (our most comprehensive coverage for aftermarket performance upgrades). All plans are unlimited mileage and expire by time only.
Autrella currently offers extended service plans, tire and wheel, pre-paid maintenance, lifetime battery coverage, GAP, and appearance protection for most motorcycles, dirt bikes, ATVs, UTVs, personal watercraft, RVs, golf carts, trailers, and marine outboard engines. Autrella LUX offers vehicle service contracts for luxury and exotic automobiles.
Plan pricing is determined by several factors including vehicle type, age, mileage, the coverage tier selected, and the term length. Your authorized dealer can provide a specific quote based on your vehicle’s details.
Autrella plans are sold exclusively through our authorized dealer network. To get a quote, ask your dealer about Autrella coverage options, or contact us at sales@autrella.com or call +1 (833) 428-8735 for help finding a local dealer partner.
Payment methods and terms are arranged through your purchasing dealer at the time of sale. If you have a current payment plan on an Autrella or DESP plan, you may arrange payments with a credit or debit card. For specific questions about existing payment arrangements, email payments@autrella.com.
For payment inquiries, contact our payment department at payments@autrella.com. Your dealer can also assist with payment arrangements at the time of purchase.
Coverage begins on the contract effective date, subject to any applicable waiting period (e.g., 30 days/300 miles for Powersports). Your plan expires at the end of the term selected at purchase. All Autrella plans are unlimited mileage and expire by time, transfer of ownership, exhaustion of benefits, or cancellation.
Contact our support team at support@autrella.com or call +1 (833) 428-8735 with your contract number to check the status of your plan.
Yes, most Autrella plans can be transferred to a new owner for a small transfer fee, provided the transfer is requested within 15 days of the vehicle’s sale. You can contact your selling dealer or Autrella at support@autrella.com to initiate a contract transfer. Please refer to your contract for specific transfer options and procedure.
All Autrella service contracts are cancellable for a full refund, less any claims paid, within 60 days of purchase. After 60 days, a cancellation fee would be applied and your refund would be pro-rated for time. All paid claims would also be deducted from any refund due. Please refer to your specific contract’s Cancellation terms for specific instructions and fee information. All refunds are processed through your selling dealer.
To cancel your Autrella plan, contact your selling dealer. If your selling dealer is no longer in business, contact our team at cancellations@autrella.com or call +1 (833) 428-8735. Provide your contract number and reason for cancellation, and our team will guide you through the process.
Contact us at sales@autrella.com or call +1 (833) 428-8735 and we’ll help connect you with an authorized dealer in your area.
If you’re interested in becoming an Autrella dealer partner, contact our sales team at sales@autrella.com or call +1 (833) 428-8735. We’ll provide information about our dealer program, product offerings, and onboarding process.
Autrella Assurance Inc. P.O. Box 322 Naples, FL 34106
Autrella is open 7am to 7pm CST Monday through Friday, 7am to 3:30pm CST Saturday, and we are closed on Sundays. Contact our support team at support@autrella.com or call +1 (833) 428-8735 during business hours for assistance. For urgent claims needs, you can email claims@autrella.com or visit https://www.autrella.com/start-a-claim/ at any time.
You can reach us through several channels depending on your need:
• General Support: support@autrella.com | +1 (833) 428-8735
• Claims: claims@autrella.com | https://www.autrella.com/start-a-claim/
• Payments: payments@autrella.com
• Sales & Dealer Inquiries: sales@autrella.com
+1 (833) 428-8735
support@autrella.com
Mon-Fri 7:00 AM - 6:00 PM (CST)
Sat 8:00 AM - 3:00 PM (CST)
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