Support

You’ve got questions—we’ve got answers. The Autrella support team
is ready and waiting to help with any questions, comments, or concerns.

Support Articles

Claims

Requesting a Claim Payment

To request a claim payment from Autrella you can visit our websites claim payment request page http...

Filing a Claim with Autrella

We make the claims process as frictionless as possible and give multiple ways to file a claim, wheth...

Payments & Billing

Submitting Payment for Pending Contracts

After selling a contract(s), they will be given the status of “Pending Not-Funded”. They...

Automotive Coverage

Transferring Your Auto Coverage

If you sell your vehicle, your Extended Service Agreement does not automatically transfer to the new...

Understanding Your Contract

Your policy contract describes your coverage, its limits, and the vehicle the policy covers. This ar...

Motorycle Coverage

Understanding Your Motorcycle Coverage

Your policy contract describes your coverage, its limits, and the vehicle the policy covers. This ar...

Transferring Your Motorcycle Coverage

If you sell your vehicle, your Extended Service Agreement does not automatically transfer to the new...

Cancellations

Cancelling Your Coverage

You may cancel your Extended Service Agreement under certain conditions. Here’s how it works: ...

Purchasing Coverage

As of December 2025, Autrella and Discount ESP no longer offer coverage directly to consumers. If you would like to receive a quote and purchase coverage for your vehicle, you can visit one of our partner dealers near you. If you would like assistance finding our closest partner dealer to you, please call +1 (833) 428-8735 or email sales@autrella.com.